Buy Back / Exchange / Refund Policy

Matrika Buy Back Policy for Customers / Independent Distributors: Customers / Independent Distributors may return the products on 15th day of the next calendar month of invoice date as follows:

SECTION - A

Thanks for shopping with us. Matrika stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it to the 10th day of the next calendar month from the date of Invoice of the product which should be notified within one week from purchase as per the terms of the Refund Policy.

  1. If the product is in marketable** condition and is returned within time accompanied by the original invoice 5 % of the amount will be deducted towards handling charges and rest of the amount as refund will be given.
  2. If the product is in marketable** condition and is returned within time not accompanied by original invoice, then refund after deduction of GST* / Taxes levied will be and handling charges will be given.
  3. If the product is in Unmarketable*** condition and is returned within time refund value will be assessed by Returns officer and appropriate value will be given.


*GST (Goods & Services Tax)
**Marketable refers to products that are unopened and sealed .
***Unmarketable are products, which have been opened and seal broken.


Exchange

If you need to change the products you shall need to have the original customer order receipt copy. Thereafter, the Customer / Independent Distributor can exchange the products from the Company to the 15th day of the next calendar month from the date of invoice and must submit the following at the time of exchange and help us in our services:

  1. Product Return Form
  2. Copy of Purchase bill
  3. Products in original packing and condition
  4. New product should be of equal or higher value in price

Reference Notes:

  1. The Customer / Independent Distributors must return the product(s) to our head office personally or by courier.
  2. The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.
  3. Total returns cannot exceed the quantity appearing on the Invoice.
  4. BV adjustment of Products returned shall be processed in the same Payout. Total BV of the returned products will be deducted from the returning Customers/ Independent Distributors account.